Customer Service Excellence - excellence.asia

Customer Service Excellence

Service Excellence

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Course Fee (IDR)

IDR 25.000.000

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  • Course Type

    Inhouse

  • Course Duration

    16

  • Course Location

    Kota Administrasi Jakarta Selatan

  • Course Max Participant

    20

Course Description

Course Summary

Customer Satisfaction

Ada ratusan alasan mengapa setiap organisasi harus serius memuaskan pelanggannya, namun demikian paling tidak ada tiga hal yang penting yang patut dipertimbangkan :

1. Adalah Kewajiban organisasi untuk memenuhi tujuan mengapa organisasinya berdiri dengan memuaskan.

2. Secara ekonomis,bkepuasaan pelanggan sebenarnya sangat masuk akal, karena setiap kata,dan reputasi postif, akan mengarah kepada peningkatan rasa "Kepemilikan" Para pelanggan terhadap organisasi yang bersangkutan.

3. Peningkatan kepuasan pelanggan memengaruhi semangat kerja, dan loyalitas para karyawan.

Maximum Participant

20 Participants

Course Language

Indonesia

Course Core Competencies

Client-Service Orientation

At the end of this course, participants will be able to…

Achieving Service Excellence

Who should take this course? Who should not?

                                                    

What participants will need to know or do before joining this course?

                                        

Course Methods

Lecture, case study, etc.

Course Content

    Day 1

  • Lecture 1

    4 Manifesto Customer Service Excellence

  • Lecture 2

    Customer Service Excellence Self-Assesment

  • Lecture 3

    The External Customer : Total Customer Focus, 5 Important Question, Comminment To Service Excellence, Get as Close as you can to your Customer ,Design your Product to meet your defined needs.
      • Day 2

  • Lecture 1

    The Internal Customer

  • Lecture 2

    Standards of Perfomance

  • Lecture 3

    Conclusion

Profile Trainer

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Industry Expertise :  Other Social Services

Trainer Skills :  Business Development, Business Process Improvement, Communication, Management

Trainer Education

  • 1.
  • Degree
  • Institution
  • Major
  • Year
  • : S2
  • : Massey University
  • : Manufacturing Industrial Technology
  • : 1996

Trainer Work Experience

  • 1.
  • Position
  • Office
  • Field
  • From
  • : Manager
  • : PT. SIGMA BATARA
  • : Other Services
  • : 1996

Professional Qualification/Certification

  • 1.
  • Certificate
  • Institution
  • Field
  • : Certification Of Completion
  • : IMPAC University
  • : Sales Management

Detail Partner

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