Effective Service Training - excellence.asia

Effective Service Training

Effective Service Training

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Course Fee (IDR)

IDR 2.000.000

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  • Course Type

    Public

  • Course Duration

    8

  • Course Location

    Kota Administrasi Jakarta Selatan

  • Course Max Participant

    50

  • Course Address

    Hotel V Tebet

  • Course Date & Time

    09 March 2018 08:00

Course Description

Course Summary

Salah satu kunci berhasil dari keberhasilan dalam meningkatkan penjualan merupakan dengan berinteraksi dan menjalin kekerabatan bagus dengan customer, dengan metode memberikan pelayanan yang memuaskan. Dengan berinteraksi bisa membangun peluang untuk mempromosikan produk, layanan dan perusahaan. Tapi tak gampang bagi pihak perusahaan untuk melakukannya. Berhasil dalam mewujudkan kepuasan pelanggan amat tergantung dari tingkat keahlian customer service. Dalam pelatihan ini akan dibahas bagaimana meningkatkan keahlian peserta menjadi customer service yang handal.

Maximum Participant

50 Participants

Course Language

Indonesia

Course Core Competencies

Listening Understanding and Responding, Concern for Order and Quality, Client-Service Orientation

At the end of this course, participants will be able to…

 

  • All participant will achieve positive transformation in how they work in relation to internal and/or external stakeholder

  • All audience will be have better understanding of Services, improved skill in building relation to Audiences  and content explanation

Who should take this course? Who should not?

  

What participants will need to know or do before joining this course?

Course Methods

Workshop, Lecture

Course Content

    Day 1

  • Lecture 1

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