Effective Communication Skill - excellence.asia

Effective Communication Skill

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Course Fee (IDR)

IDR 15.000.000

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  • Course Type

    Inhouse

  • Course Duration

    8

  • Course Location

    Kota Administrasi Jakarta Pusat

  • Course Max Participant

    20

Course Description

Course Summary

AGENDA:

• What is Communications

• Communication Model

• The Communication Prosess

• Understand Your Customer

• The Six Basic Needs of Customers

• Persuanding, Influencing & Negotiation Skills

• Barriers to Communication, Hearing Vs Listening, & Body Language

• Essential of Communication

Maximum Participant

20 Participants

Course Language

Indonesia

Course Core Competencies

Decision Making, Planning and Initiative, Communicating, Goal Setting

At the end of this course, participants will be able to…

• Understand communication and communication process

• Able to communicate effectively

• Able to explore customer’s needs and wants

• Able to make good relation with others

 

• Able to influence others

Who should take this course? Who should not?

 Human Resources Team, Sales/Marketing Officer, Front Liners and other line Managers or Staff, who are interested about the above issues.

 

What participants will need to know or do before joining this course?

    

Course Methods

• Lecture • Exercises • Case Studies • Group Discussions • Presentations • Role-plays • Video (Customized for Client, OPTIONAL) • Games • ACTUAL Client application exercise

Course Content

    Day 1

  • Lecture 1

    What is Communications

  • Lecture 2

    Communication Model

  • Lecture 3

    The Communication Prosess

  • Lecture 4

    Understand Your Customer

  • Lecture 5

    The Six Basic Needs of Customers

  • Lecture 6

    Persuanding, Influencing & Negotiation Skills

  • Lecture 7

    Barriers to Communication, Hearing Vs Listening, & Body Language

  • Lecture 8

    Essential of Communication

Profile Trainer

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Industry Expertise :  Minning and quarrying, Other Services, Public Administration, Education

Trainer Skills :  Business Process, Human Resources, Organizational Development

Trainer Education

  • 1.
  • Degree
  • Institution
  • Major
  • Year
  • : S1
  • : Bandung Institute of Technology
  • : Fisika
  • : 1997
  • 2.
  • Degree
  • Institution
  • Major
  • Year
  • : S2
  • : Prasetya Mulya Business School
  • : Strategic Management
  • : 2010

Trainer Work Experience

  • 1.
  • Position
  • Office
  • Field
  • From
  • : Business Process Management (BPM), Organization Development & Organization Development Advisor
  • : PT. Antam Tbk.
  • : Minning and quarrying
  • : 2014
  • 2.
  • Position
  • Office
  • Field
  • From
  • : Strengthening Public Research Fund Advisor
  • : Kemenristek – World Bank
  • : Public Administration
  • : 2015
  • 3.
  • Position
  • Office
  • Field
  • From
  • : Managing Director
  • : D&D Consulting
  • : Other Services
  • : 2011
  • 4.
  • Position
  • Office
  • Field
  • From
  • : HR & Management Advisor for establishment Human Capital Information System (HCIS)
  • : PT. Antam Tbk.
  • : Minning and quarrying
  • : 2012

Professional Qualification/Certification

  • 1.
  • Certificate
  • Institution
  • Field
  • : 
  • : 
  • : Business Process

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